Insurance

All ADO electric power assist bicycle products come with 1 year warranty. Full manufacturer's warranty against manufacturing defects (All free accessories included are not covered by warranty).

Warranty period and Warranty subject

The automatic warranty is valid from the date of registration of the order and upon receipt of the goods from the online store and applies only to the purchaser of the product.

Limited warranty package

I, Lifetime Technical Support
The ADO brand is committed to providing lifetime technical service to ADO users. Whenever you have a need, feel free to contact us.

II, Product Insurance
ADO electric power assisted bicycles will be replaced with any part that is found to be defective or damaged (including damage incurred during transportation), except in the case of user error. The warranty covers the list of listed parts and is subject to the terms below:

Part Warranty period Warranty Policy
Vehicle Structural Parts (1) Frame 10 years

Please contact jennifer@adoebike.com for questions regarding product installation and accessory adjustments. We will provide professional technical support.

Note: After secondary assembly of the steering system and transmission, a test run should be carried out.
(2) Front fork 1 year
(3) Vertical girdle 1 year
(4) Handlebars 1 year
(5) Drive muffler 1 year
(6) Hand brake 1 year
(7) Need to win 1 year
(8) Sprocket crank 1 year
(9) Sprocket 1 year
(10) Gear lever 1 year
(11) Topic No 1 year
Electric parts (1) Charging 1 year
(2) Battery 1 year
(3) Engine 1 year
(4) Controller 1 year
(5) Measuring device 1 year
(6) Power Assist 1 year
(7) USB charging port 1 year
(8) Throttle handle 1 year
(9) 2 in 1 switch 1 year
(10) Headlights 1 year
Wearable parts Handlebars, saddles, pedals, tires, fenders... parts that are prone to wear and tear will not have a warranty period. If there is any damage during use, please contact www.adoebike.vn staff

Attention:

Chassis issues that are not covered by the warranty include:

1. Due to corrosion
2. Paint fade, scratch and impact sticker
3. Damage due to impact
4. No dimensional change (eg drilling or welding)
5. Chain guard attached to the frame (if applicable)

Batteries are not covered by the warranty in the following situations:

1. Defects or damage caused by accidents, abuse, improper use (including risky driving, racing, and other similar activities not suitable for the vehicle's intended use) ...), improper storage, exposure to anomalous liquids, exposure to chemicals, moisture, abrasives, sand or dirt, physical, electrical or electromechanical stress.
2. Defect or damage caused by self-repair
3. Scratches, dents, or cosmetic damage, except for cases caused by ADO electric power assist bicycles.
4. The serial number, bar code on the product is lost, deteriorated, damaged, altered or unreadable.
5. Normal wear and tear
6. Defects or damage caused by the use of accessories, products, or ancillary/peripheral devices not provided and approved by ADO.
7. Defects or damage resulting from assembling, testing, operating, maintaining, installing, servicing, repairing, or adjusting the product not in accordance with the assembly manual or user manual .
8. Defects or damage due to external causes such as collision, fire, flood, storm, lightning, earthquake, adverse weather conditions, theft, blown fuse, or use of any the power supply is not correct.

Warranty coverage does not include:
1. Parts corroded by exposure to elements (humidity, heat, etc.)
2. Damage or deterioration of the surface finish, appearance or aesthetics of the product.
3. Frame, fork, handlebar, seat post, saddle, brake, light, crank, pedal, rim, wheel hub, freewheel, cassette, derailleur, gear lever, engine, throttle , controller, wiring, LCD screen, stand, reflector and hardware are warranted for only one week after receipt. These parts damaged during use after seven days will be charged to the customer;
4. Cost of replacement or modification
5. Defects or damage caused by accidents, abuse, or improper use (including risky driving, racing, and other similar activities that are not suitable for the vehicle's intended use) ...), improper storage, exposure to anomalous liquids, exposure to chemicals, moisture, abrasives, sand or dirt, physical, electrical or electromechanical stress.
6. Scratches, dents or cosmetic damage not caused by ADO.
7. The product's serial number, barcode is lost, erased, damaged or changed
8. Defects or damage caused by the use of accessories, products, or ancillary/peripheral devices not supplied and approved by ADO.
9. Defects or damage resulting from assembling, testing, operating, maintaining, installing, servicing, repairing, or adjusting the product that is not in accordance with the assembly manual or user manual .
10. Defects or damage due to external causes such as collision, fire, flood, storm, lightning, earthquake, adverse weather conditions, theft, blown fuse, or use of any the power supply is not correct.
11. Abrasion or failure that is not due to defects in engineering or materials. Abrasion or abrasion is assessed by the ADO. Parts not covered by the warranty include:
Brake pads
Rotor
Spokes
Tires / Tubes
Chains
Sprocket
Lips
Sausage platter

Complaint process
1. Warranty claim
All warranty claims must be made through the ADO electric scooter and sent to jennifer@adoebike.com . Invoices of purchase, photos and videos of damaged products must be included with the warranty claim.
Before submitting a warranty claim you should contact ADO at jennifer@adoebike.com , as we may be able to give you advice that can be rectified without having to submit a warranty claim. Valid warranty claims are made for 1 year from the date of product purchase and are processed through ADO.
For replacement of LCD screen, motor, controller and battery you need to make a deposit, which will be refunded after ADO receives the parts to be replaced.
ADO will not replace any parts without previewing photos or videos of the damaged product. Customers need to provide these proofs by mail to ADO.
2. Claim for damage caused by shipping
In some cases, the product may be damaged during transit. If shipping damage occurs, contact us at jennifer@adoebike.com and provide a photo or video of the damaged product.
No free accessories are eligible for replacement or warranty if damaged in transit.
3. When your bike is still under warranty
While your bike is still under warranty we will do our best to fix it if there is a quality problem, but if ADO engineers think the repair does not meet ADO's commitment to the customer , we will change the bike model of the same type depending on the actual situation. Please contact jennifer@adoebike.com and provide photos or videos relevant to the claim.

Note:
1. We will not accept claims due to shipping 7 days after receiving the product.
2. For bicycle repair services such as Velotooler, ADO electric power assist bicycle will only provide free replacement parts. We will not pay any fees incurred as a result of repairs.

Additional
By agreeing to place an order, you agree to all of the above.
This warranty is provided by ADO from the date of purchase, and applies only to the non-transferable purchaser.
In no event shall ADO be liable for incidental or consequential damages including personal injury damages, property damage or economic losses on a contract, warranty, or negligent basis. , product liability or any other factor.
ADO makes no other warranties. All warranties implying merchantability and fitness for a purpose are limited to time as expressly stated above.
Warranty details may vary by frame type and/or country. This warranty gives you specific legal rights, and you may have different rights from place to place. This warranty does not affect your legal rights.

ADO Brand Warranty Policy

Chính sách bảo hành Xe đạp trợ lực điện ADO

Thời hạn bảo hành và Chính sách bảo hành cho khách hàng
Warranty Period And Target Audience Terms

I. Phạm vi dịch vụ Bảo hành - Service object
Dành cho người dùng đã mua sản phẩm của thương hiệu ADO tại các cửa hàng chính
hãng trực tuyến và ngoại tuyến. Users who purchase ADO brand products in the of icially authorized online and of line stores.

II. Nội dung dịch vụ - Service Content
Thương hiệu ADO cam kết cung cấp dịch vụ tư vấn công nghệ và bảo hành sản phẩm cho
người dùng khi lắp đặt và sử dụng sản phẩm thương hiệu ADO.

ADO brand commits to providing technology consulting and product maintenance services for users when installing and
using ADO brand products.

III. Trung tâm chăm sóc khách hàng hậu mãi - After-sales Service Centers

IV. Chính sách dịch vụ kĩ thuật hậu mãi - Technical After-Sales Service Policy


4.1. Hỗ trợ kĩ thuật trọn đời - Lifelong Technical Support


Thương hiệu ADO cam kết cung cấp dịch vụ kỹ thuật trọn đời cho người dùng ADO. Bất
cứ điều gì bạn cần, xin vui lòng liên hệ với chúng tôi.

ADO brand commits to providing lifetime technical service to ADO users. Anything you need,please contact with us.

4.2. Dịch vụ bảo hành miễn phí - Free Maintenance Service

Theo chế độ bảo hành, nếu sản phẩm có vấn đề về chất lượng, thương hiệu ADO cam kết cung cấp dịch vụ bảo trì miễn phí cho người dùng, cụ thể như sau:


Under the warranty, if product quality issues, ADO brand commits to providing free maintenance service for users, as the follows:

Vui lòng liên hệ với cửa hàng đại lý và cung cấp những thông tin sau:

Please contact the of line dealer store and provide the following information:

1) Hóa đơn mua hàng / Order receipt
2) Số hóa đơn: số khung, tên khách hàng, mã động cơ
Order number: frame number, customer name, motor code

3) Ngày mua hàng / Date of purchase

4) Mẫu xe / Model
5) Miêu tả lỗi / Fault reason

6) Hình ảnh và video cho lỗi xe / Failure video and photos

4.3. Dịch vụ bảo hành có trả phí - Paid Maintenance Service

Nếu sản phẩm ADO bất thường vì những lý do sau, thương hiệu ADO sẽ cung cấp dịch vụ
tư vấn công nghệ miễn phí và bảo trì trả phí cho người dùng:

If the ADO product is abnormal because of the following reasons, ADO brand will provide free technology consulting and paid maintenance services for user

1) Hư hỏng do lắp đặt các bộ phận không chính hãng lên xe đạp;

Damage caused by using the unoriginal parts to install the bike;

2) Các bộ phận hoặc sản phẩm quá hạn bảo hành;
The parts or products which is over-due warranty time;
3) Hư hỏng do sử dụng, sửa chữa, bảo trì không đúng cách;
Damage caused by improper using, repairing and maintain;
4) Thiệt hại do thiên tai, thiệt hại thủ công;
Damage caused by the nature disaster, manual damage;

5) Không thể cung cấp bằng chứng như video hoặc hình ảnh;

Can not provide the evidence like video or picture;
6) Hư hỏng do sửa đổi, thêm bớt các bộ phận;

Damage caused by the revising, adding or reducing the parts;
7) Các bộ phận có khả năng bị mòn, như lớp phủ, lốp xe, xích, bàn đạp, v.v;
The parts which are wearing parts, like the coating, inner tube, chain, pedal, etc.;
8) Thiệt hại do ngâm nước;
The damage caused by the water inflow;